Best Practices in New Product / Service Development

http://www.bestproducts.com/
Best Practices in New Product Development
http://www.npd-solutions.com/benchmarking.html
http://www.public.asu.edu/~kdooley/papers/npdbp.pdf
Best Practices in New Services Development
http://www.leonidconsulting.com/doc/ServiceDevPrometheus.pdf
http://www.tibco.com/multimedia/wp-tibco-service-oriented-it-organizational-structure-best-practices-an-introduction_tcm8-2424.pdf